Frequently asked questions
What is the Return Policy?
- Returns may be requested within 7 days of delivery.
- Products must be unused, unopened, and returned in their original packaging, with all seals, labels, and boxes intact.
- For hygiene and safety reasons, opened or used perfumes cannot be returned or refunded.
- Damaged or Incorrect Orders
- If your order arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery by sharing:
- Your order number
- Clear images of the product and outer packaging
- Once verified, we will arrange a replacement or refund at no additional cost.
When will my Refund be processed?
After the returned item is received and inspected, approved refunds will be processed to the original payment method within 7–10 business days.
Shipping charges are non-refundable, unless the return is due to an error on our part.
Non Returnable Items
- Products without original packaging
- Used or tampered fragrances
- Sale or promotional items (unless damaged or incorrect)
How do I initiate the return process?
To request a return or report an issue, please contact us at:
Do you ship across India?
Yes! We deliver pan-India.
What should I do if my order is lost, damaged or stolen?
If something happens with the package, please contact us at support@wdym.com, and we will work together to find a possible solution.
How long will my product take to arrive?
Your order will usually reach you within 8-10 working days of placing an order. Timelines may vary slightly depending on your location, public holidays, or unavoidable circumstances.
Are your perfumes long lasting?
Yes, we use premium blends that stay with you easily for 6-8 hours, so you can smell savage all day.